Returns Information

SHIPPING POLICY

·        Economy shipping is FREE.

·        All orders are shipped the next business day.

·        We offer Redo Insurance on all orders for $2.98. If you purchase REDO Insurance and need to make an eligible return, your return shipping is covered according to the terms of the insurance.

·        We use USPS, UPS, and FedEx for shipping.

·        All orders are shipped from Newnan, GA.

·        Express 2-Day Shipping is available for an additional fee paid by the customer. The Express 2-Day shipping fee will be added to your order total at checkout. This fee is not included with FREE Economy Shipping.

Return Policy

We want you to love your purchase, but if something doesn’t work out, here’s what to know:

·        Returns must be postmarked within 7 business days of delivery.

·        Refunds will be issued to your original payment method.

·        Return shipping will be deducted from your refund unless you purchased REDO Insurance.

·        Items must be unworn and in original condition and must be returned in the original shoe box.

·        Final Sale items (including BOGO, BO50, Sale Items, etc.) cannot be returned.

·        No exchanges. We can't process exchanges due to limited stock.

Additional Shipping/Return Information

·         If your order is returned to Traci’s Craziness and marked “Return to Sender” we will email you to correct the issue. If this occurs, you are responsible for the second round of shipping. If you do not respond to our email within 30 days, we will return your order to stock with no refund given.

·        Returns rejected due to wear, scuff marks, dirt, debris on the soles, or other signs of use or damage to the shoes are not eligible for a refund. You may request to have the item returned to you at your expense.

• We are not responsible for lost, stolen, or damaged packages. Contact the shipping carrier with your tracking information for further assistance.
• Please be advised that we are not responsible for any shipping delays that occur after packages have left our warehouse.
• Accounts with a 50% or higher return rate may be blocked from making further returns.

Damaged or Defective Items

If your order arrives damaged or defective, email us right away at traciscrazinesshelp@gmail.com with your name, order number, item name, and photos of the issue. Please notify us within 7 days of receiving your order. Any worn or used items cannot be reported as damaged or defective after the fact.

CANCELLATION POLICY

• Once a shipping label is purchased the items cannot be canceled. However, it will still be eligible for return under our Return Policy.

Return Instructions:

1.      Click here to start a Return.

2.      A refund will be issued within 5 business days to the original payment method and after we receive and inspect the return.

3.      You will receive a return label once you submit the return in our return portal.

4.      Do not place the return shipping label directly on the original shoe box. The original shoe box must be placed inside another box, poly shipping bag, or other protective shipping packaging before applying the return shipping label.

Ship returns to:

Traci’s Craziness

Attn: Returns

388 Bullsboro Dr. 137

Newnan, GA 30263

 

Traci's Craziness reserves the right to update these policies at any time.