Refund policy

Return Policy

We want you to love your purchase, but if something doesn’t work out, here’s what to know:

·        Returns must be postmarked within 7 business days of delivery.

·        Refunds will be issued to your original payment method.

·        Items must be unworn and in original condition and must be returned in the                 original shoe box.

·        All sale items are a Final Sale and are not eligible for return (including - BOGO,               BO50, SALE25, Black Friday sale, etc.).

·        No exchanges. We can't process exchanges due to limited stock.

Additional Shipping/Return Information

If your order is returned to Traci’s Craziness and marked “Return to Sender” we will email you to correct the issue. If this occurs, you are responsible for the second round of shipping. If you do not respond to our email within 30 days, we will return your order to stock with no refund given.

Returns rejected due to wear, scuff marks, dirt, debris on the soles, or other signs of use or damage to the shoes are not eligible for a refund. You may request to have the item returned to you at your expense.

  • We are not responsible for lost, stolen, or damaged packages. Contact the shipping carrier with your tracking information for further assistance.
  • Please be advised that we are not responsible for any shipping delays that occur after packages have left our warehouse.
  • Accounts with a 50% or higher return rate may be blocked from making further returns.

Damaged or Defective Items

If your order arrives damaged or defective, email us right away at traciscrazinesshelp@gmail.com with your name, order number, item name, and photos of the issue. Please notify us within 7 days of receiving your order. Any worn or used items cannot be reported as damaged or defective after the fact.

CANCELLATION POLICY

  • Once a shipping label is purchased the items cannot be canceled. However, it will still be eligible for return under our Return Policy.

Return Instructions:

1.     Click Here To Start A Return

2.      A refund will be issued within 5 business days to the original payment method                and after we receive and inspect the return.

3.      You will receive a return label once you submit the return in our return portal.

4.      Do not place the return shipping label directly on the original shoe box. The                      original shoe box must be placed inside another box, poly shipping bag, or                    other protective shipping packaging before applying the return shipping label.

 

Ship returns to:

Traci’s Craziness

Attn: Returns

388 Bullsboro Dr. 137

Newnan, GA 30263

 

Traci's Craziness reserves the right to update these policies at any time.