Refund policy

Return Policy

We're happy to accept returns on items that are unworn, unwashed, undamaged, and unaltered (final sale items excluded). Please review the details below before requesting a return.

Once your return is received and inspected, Traci's Craziness will issue a refund minus original shipping costs. Because our inventory changes quickly, we're unable to offer exchanges.

How to Request a Return

  1. Email us at traciscrazinesshelp@gmail.com within 7 days of receiving your order to request a return.
  2. We'll send you an Approval to Return email with a packing slip and return instructions.
  3. Your return must be postmarked within 7 days of receiving that approval email.
  4. Return shipping costs are the customer's responsibility — we're unable to reimburse return shipping.

Return Requirements

To qualify for a refund, returned items must meet the following conditions:

  • Unworn, unwashed, with original tags attached, and returned in the original box
  • Free of makeup, deodorant, pet hair, perfume, smoke, or similar residue
  • Free of dirty soles, scuff marks, or toe markings from outdoor wear
  • Shipped without a label or postage placed directly on the shoe box — the box must be packed inside another box, polybag, or wrapping for protection

Items that don't meet these conditions will not be refunded.

Processing Your Return

Once we receive your return, please allow 3–5 business days for inspection and processing. You'll receive a confirmation email once it's complete. Refunds include the item cost and any taxes paid — original and return shipping charges are non-refundable.

Shipping Notes

  • Traci's Craziness isn't responsible for lost or stolen packages. If this happens to you, contact us and we'll help you file a claim.
  • If your order is returned to us marked "return to sender," we'll email you to resolve the issue. A second shipping charge will apply to send it back out. If we don't hear from you within 30 days, the order will be returned to stock and no refund will be issued.
  • We're unable to reimburse shipping charges incurred on returned items.

Damaged or Defective Items

If your order arrives damaged or defective, email us right away at traciscrazinesshelp@gmail.com with your name, order number, item name, and photos of the issue. Please notify us within 7 days of receiving your order — worn or used items cannot be reported as damaged or defective after the fact.

Final Sale Items (No Refunds)

The following are always final sale and not eligible for return:

  • Gently used items
  • Rings, earrings, and hair accessories
  • Discounted items
  • Coupon code purchases (e.g., BO50%, BOGO, HOLIDAY)
  • Door Busters and Deals of the Day

No refunds are issued on final sale items. Final sale shoes may not be shipped in their original shoe box.

Traci's Craziness reserves the right to update these policies at any time.